Shipping Policy
How long does delivery take?
Processing Time：1-3 working days
Shipping time: Generally 3-7 days by FedEx/DHL.
How are the products packaged?
All LOXROOM modular sofas are professionally packaged with blister packaging and carton boxes. The double-layer packaging effectively protects the products from collision, extrusion, dust and damage during transportation, ensuring the goods arrive at the destination in intact condition.
Who takes care of the delivery?
Depending on the destination and the size of the modular sofa products, we use formal and reliable delivery companies such as FedEx or DHL to complete the transportation.
Which countries do you deliver to?
We only support shipping within the United States. All our LOXROOM modular sofa products are shipped from the United States, and we do not provide international delivery services for the time being. If you have any questions about the delivery scope, feel free to contact our customer service team.
How much does shipping cost?
Shipping costs are included in the price, regardless of destination. No additional shipping fees will be charged to customers.
Is the product delivery insured?
Absolutely! LOXROOM insures the whole transportation process of modular sofa products. You have nothing to worry about and there are no hidden costs throughout the delivery process.
Can I get products delivered to a different address or to a different person?
We only provide delivery services within the United States, and we will deliver the goods strictly to the valid US delivery address you filled in on your order. Generally we confirm the delivery time and arrangement with the designated recipient you reserved. If the order is a surprise gift for others, please feel free to inform us in advance, and we will arrange the delivery accordingly.