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Shipping policy

This Shipping Policy applies to all orders placed on the LOXROOM official website for delivery within the United States. By placing an order, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

We currently offer standard shipping exclusively to the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO military addresses at this time.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).
  • Orders placed before 2:00 PM EST will be processed the same business day. Orders placed after the cutoff time will begin processing on the next business day.
  • Processing may be delayed during peak sales seasons or promotional events; any extended processing times will be clearly noted on the product page or at checkout.

3. Shipping Time & Delivery Carriers

  • Standard shipping transit time is 3–7 business days after dispatch. Delivery to remote rural areas may take an additional 1–2 business days.
  • We partner with professional last-mile freight carriers specialized in furniture delivery for all modular sofa orders to ensure safe and reliable transportation. Smaller accessory packages may be shipped via parcel carriers such as FedEx.
  • Standard shipping includes curbside drop-off delivery. Optional inside delivery and full assembly services are available as paid upgrades, with costs clearly displayed at checkout before payment is completed.

4. Shipping Costs & Fees

  • All listed product prices include standard curbside shipping fees for delivery to the contiguous 48 United States. No additional base shipping charges will be applied at checkout.
  • Optional premium delivery services, remote area surcharges, and address correction fees (if applicable) will be clearly itemized at checkout prior to order confirmation.
  • There are no hidden fees associated with standard delivery.

5. Product Packaging

All LOXROOM modular sofas are professionally packaged with blister protection and heavy-duty corrugated cartons. This double-layer packaging effectively protects products from collision, extrusion, dust, and damage during transit, ensuring your order arrives in intact condition.

6. Transit Insurance

All shipments are fully insured against loss or physical damage that occurs during transit at no extra cost to you.

If your order arrives damaged or is confirmed lost in transit, please contact our customer support team within 48 hours of delivery (or the estimated delivery date for lost packages) and provide photo evidence of the damage or shipping packaging. We will handle the insurance claim process directly and arrange a free replacement or issue a full refund for the affected items.

7. Delivery Arrangements

  • Our delivery carrier will contact the designated recipient via phone 1–2 business days before scheduled arrival to confirm a specific delivery time window.
  • Orders will be delivered strictly to the valid U.S. shipping address provided at checkout.
  • If your order is intended as a gift, please note this at checkout or contact our support team in advance. We will exclude all pricing documents and invoices from the package to preserve the surprise.
  • Delivery address changes may be requested within 24 hours of order placement, before the order enters the processing stage. Please contact our support team directly to submit modification requests.

8. Delivery Accuracy & Failed Delivery

  • Customers are responsible for providing an accurate, complete, and deliverable shipping address.
  • Re-delivery fees, return shipping costs, or address correction charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer will be the customer’s responsibility.
  • If no one is available to accept delivery at the scheduled time, the carrier will attempt to reschedule delivery once. Additional re-delivery attempts may incur extra fees.

9. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and delivery carrier details to the email address provided at checkout. You may use this information to monitor the status of your shipment at any time.

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team via the official website contact channel.